For a network of federally qualified health centers, we tracked patient experience over time to guide continued improvement and help maintain NCQA’s Patient-Centered Medical Home Recognition program.
Survey Research
Generating reliable insights through customized and standardized surveys to guide better decision‑making and continuous improvement
Healthcare organizations rely on objective, relevant information to understand the experience of their members, patients, providers, and workforce. We design and administer surveys and interpret the data to generate evidence‑based insights needed for confident decision‑making to enable improvements in care, service delivery, and performance.
Our Areas of Focus
Customer, Member & Patient Experience Measurement
Insights into service delivery, digital interactions, and customer service for strengths and improvement opportunities
Service, Workforce & Employee Experience Surveys
Findings from providers and staff that inform workforce initiatives such as recruitment, retention, and engagement
Training & Learning Evaluations
Assessment of training and professional learning community effectiveness, measuring impact on participants’ knowledge, skills, and work practices
Our Work in Action
Expert Profile
Bittie Behl-Chadha, PhD, Executive Director
Bittie brings 20+ years of survey research expertise, employing rigorous end‑to‑end methodology across design, sampling, collection, and analysis. She applies advanced quantitative and qualitative techniques to ensure measurement quality, analytic integrity, and reliable results.
I am a data-driven researcher who is passionate about meeting our clients' information needs through thoughtful and well-designed survey research that delivers high-quality, reliable, and actionable results. I approach each client's unique challenge with creativity, customizing the approach that would best meet their needs.