Since 2003, we have helped a Medicaid agency support 10,000+ medically complex people by completing 23,500+ eligibility assessments and processing 5.2 million claims, enabling 3,900+ transitions.
Long-Term Services & Supports (LTSS)
Supporting independence, fostering individual choice, and improving quality of life through coordinated, person‑centered programs
As long-term care needs evolve, healthcare organizations must design programs that improve health outcomes and quality of life for members while managing cost efficiency for states and plans. Led by registered nurse case managers, our team brings clinical, community-based, and direct care experience to support high-quality, appropriate services.
Our Areas of Focus
Medical Necessity Tool Development
Clinical assessment tool design and refinement with medical necessity criteria to ensure accurate, consistent LTSS eligibility decisions
Program Assessment, Evaluation & Redesign
LTSS program measurement and improvement, including stakeholder engagement, change management, and training, to meet evolving needs
Preadmission Screening & Resident Review
Advisory services incorporating customized evaluation design, provider engagement and education, and litigation resolution support
Our Work in Action
Expert Profile
Kerri Ikenberry, RN, BSN, CCM, Executive Director
Kerri brings 35+ years of nursing leadership across acute and community care, including two decades in community‑based LTSS. As a registered nurse, she leads a multidisciplinary team of 100 clinicians, guiding highly individualized care for people with complex needs.
True partnership starts with listening—understanding our clients' LTSS goals and the people they serve. Helping members achieve greater independence and quality of life leads to better outcomes for everyone. Seeing that impact firsthand is incredibly rewarding and fuels my passion for this work every day.