Independently Guiding Corrections to Improved Health and Wellness For All!

Massachusetts state seal - Sigillum Reipublicae Massachusettensis

The independently operated Office of the Ombudsman (Office), run by Lauren “Laurie” M. Andersen, MM, RN, CEN, CCRN, Ombudsman and Executive Director of the Office, reporting to the Massachusetts Executive Office of Public Safety and Security (EOPSS), serves as the independent health and wellness adviser to the Massachusetts Department of Correction (DOC).

Mission Statement

Promoting a healthy environment for all those who live 
or work in MA Department of Correction facilities.


The mission of the Office of the Ombudsman (Office), as an independent health and wellness advisor to the Massachusetts Department of Correction (DOC), is to promote a healthy, safe, and supportive environment for all individuals who live and work within DOC facilities. Reporting directly to the Executive Office of Public Safety and Security, the Office develops comprehensive health and wellness initiatives, training, and education programs and, in collaboration with the DOC, implements efforts that strengthen facility culture and climate. The Office believes that supporting the wellness of DOC staff contributes to better outcomes for incarcerated individuals.

Lauren “Laurie” M. Andersen, MM, RN, CEN, CCRN
Director/Ombudsman – Office of the Ombudsman

 

Mental Health Awareness Videos for Corrections Staff

If you or someone you know is in crisis or thinking about suicide, 
please call 988 – the Suicide and Crisis Lifeline!

Asking for help is a sign of strength, not a sign of weakness!

The Ripple Effects of Suicide

Suicide Prevention for MA Department of Correction Staff

Mental Health Awareness for MA Department of Correction Staff

Anxiety and Depression for MA Department of Correction Staff

Substance Use Awareness for MA Department of Correction Staff

Post Traumatic Stress Disorder for MA Department of Correction Staff

News & Announcements

The latest from the Office of the Ombudsman

  • Purple and teal ribbon

    September is Suicide Prevention Month

    September 10, 2026

    Suicide rates are about 39% higher for corrections workers than for the general population, linked to chronic stress, exposure to violence, and emotional isolation. 

  • Ombudsman wellness conference

    Second Annual Office of the Ombudsman Wellness Conference: A Day of Insight, Resilience, and Connection

    October 21, 2025

    On October 23, 2025, the Office of the Ombudsman will host a gathering of correctional professionals, wellness experts, and thought leaders for the Second Annual Office of the Ombudsman Wellness Conference in Milford, MA. With a packed schedule, the event promises to be a full day of learning, healing, and empowerment for those working within the Massachusetts Department of Correction (DOC).

  • Ombudsman logo
  • May is mental health awareness month

    May 2025 is Mental Health Awareness Month

    May 05, 2025

    Is support of Mental Health Awareness Month, the Office reminds you to focus on your mental health, together with your physical health. Remember, take care of yourselves and each other. The Office is always here to support you as well.

View Past News & Announcements