Patient Satisfaction Survey

Below are a few recent comments from the Mammography Patient Satisfaction Survey's. Keep up the good work!

Shrewsbury

“I've always had a pleasant experience at this location. Everyone is so friendly.”

“Maggie was professional, very friendly and described everything she was doing.”

“Staff is always very professional and make it easy to follow instructions. Thanks for taking care of me!”

"Rhonda was excellent in everything she did."

"Maria, my technician was excellent - very caring and careful of my limitations due to surgery. Excellent!!!!"

"This facility is so easy and comfortable. Very reassuring staff."

"Maggie was professional yet relaxed me with her friendly manner. She showed interest in my well-being and gave me confidence in her knowledge and skill. Excellent!"

"Love the convenience of the location and hours."

"I return to this facility every year even though it is not close to me because of the care and consideration I get here. It's superior to the other facilities I have used previously."

"Do think whole place needs updating. Make it elegant, peaceful and feminine."

"I was offered 3D mammography and allowed to call my insurance using office phone to check on coverage. I was able to get 3D mammo because of the staff! Thank you."

"Of all the mammograms I've had over the years this was the most pleasant (for a mammogram). Thanks!"

Hahnemann

"Year after year I am so impressed by this department. Keep up the great work."

"Today's mammo was the most comfortable I've ever had. Thank you Kelly."

"The technologist was super - a 40 year veteran."

"Both the receptionist and the technologist were extremely pleasant."

"The technologist was very pleasant and explained everything very well."

"Could you cover parking fee and stamp parking ticket. Thank you. Tech was great."

"Excellent overall experience! Awesome customer service."

Memorial

"Very professional and caring technologists."

"Naghran was very pleasant and professional. The room temp perfect; dim lights were nice and the gel warm. Great attention to detail."

"Wipes should be provided on request by patient. She may have residue even in clean bra or may have excess perspiration under breasts. The gown had a puzzling arrangements of ties."

"Technologist - the best - no pain - excellent!"

Ambulatory Care Center

"I really appreciate what you do every day. May God bless you all."

"Lisa was very good at distracting me during the procedure. Everyone was very nice. Thank you!!  :)"

"Leah was very calm, kind and explained everything thoroughly. It didn't hurt!"

"Leah was an excellent technologist - her care of the patient is her top priority and it shows."

"Entire experience was positive. Tech Joan and LPN Kaitlyn were very professional and kind. They put me at ease immediately and were very impressive. (I still would rather be at the beach)."

"This was an extremely positive experience! Everyone was professional, courteous, and helpful. The department was clean, comfortable and inviting. I felt respected and all my questions were answered. Keep up the good work! (First time patient) :-) "

"I wish to thank Dr. MacMaster, Lisa and all who helped for their kindness and great care. Sorry I don't know the name of all. Their concern for my comfort, their compassion was beyond wonderful. UMass is blessed in having them. I think a raise is appropriate, yes?"