Patient Satisfaction Survey

Below are a few recent comments from the Mammography Patient Satisfaction Survey's. Keep up the good work!

Shrewsbury

“Technician very pleasant. Demonstrated concern for patient's comfort level. Explained how machine worked very well.”

“The technician was very personable, professional and explained each step. She was very empathetic to discomfort. She's a keeper!!!”

“If you have to have a mammogram, this is the best low stress place to have it.”

"Technician was excellent. Mammograms are not pleasant but her attitude & friendliness made up for that."

"I come here year after year and everyone has always been more than pleasant. Thank you."

"Nice improvements with new machine and time - kind staff."

"Bonnie the Radiology Tech for the mammogram was excellent!"

"Rhonda is the best mammography technician I have ever had! I will def. request her for my exam next year. She was polite and put me at ease. Wonderful person. Thank you."

"Kelly was so pleasant and professional. Thank you for making the location so convenient. P.S. A clock in the changing area would be a nice addition."

"Donna was excellent. She advised and allowed me to contact my insurance company to ensure that a 3D mammogram was covered because my old insurance did not cover it. The scan she preformed was also pain-free, which I appreciated."

"Receptionist (Leah) was very friendly & helpful! Maggie the mammographer was awesome - 1st Class!"

"Didn't hurt! :-) "

"Thank you for making a scared 1st timer not so scared!! :) "

"I did not mind waiting, but I HATED the radio. Please consider turning it off, or allowing the patient the choice."

"Julie made me feel very comfortable. She is awesome. She should get a raise. :-) "

Hahnemann

"Hahnemann is easy to get to. There is almost no waiting. Everyone is so caring."

"Love this location - on time, great staff."

"Technologist Maggie was great - very professional, personable and caring."

"It was the most gentle and painless mammogram that I've ever had. The X-ray Tech was great (Lea)!"

"No way you can improve on experience unless you served muffins and coffee. :-) Have felt this since coming to this facility many years back. Congrats on your excellent service!"

"Please post a sign upstairs at registration. No need to stand there for 20 minutes to find out that you don't need to register - just take elevator down one floor to mammography."

"I love this location - quick, easy in and out!"

Memorial

"Everyone was wonderful. Extra shout out to Maria & Lillian they have the best customer service skills ever. They are an asset to UMMHC. Dr. Ghosh very good!"

"Instead of the hospital parking lot entrance at 119 Belmont St., you might also suggest patients enter from Oak Street. Thanks!"

"Yea the "Robe" fit me! Love this place!"

Ambulatory Care Center

"The ladies who cared for me were some of the most professional, kind and caring people I've had care for me. I'm a nurse and I understand better than most how that can be a challenged day in and day out but they rose to the occasion and I can't say thank you enough, especially Lisa T."

"You should come out every 15 minutes and tell people you are aware they are waiting & how long it will be. Always a long wait with NO communication."

"Technicians at this hospital are the best. Rhea (sp) is the best of the best since the way she set me up to the machine was the most comfortable way I've ever experienced. She has magic hands!!"

"Maria was FABULOUS! Need locks on lockers. Need earlier appointment times."

"Lisa was professional, courteous and easy to speak with. She was great!"

"Over the years I have had mammography at UMMC locations at Shrewsbury, Memorial and Ambulatory Care Center. I have found the Ambulatory Care Center to be the best, especially the expertise of the technologists."

"It would be helpful if UMass and Leominster Health information can be exchanged freely."