Need Help with Concur?
Email UMass Chan dedicated support by sending an email to ChanTravelExpenseSupport@uhealthsolutions.org or by calling 508-368-7147 Monday through Friday from 9am to 5pm.
UMass Chan users should direct all Concur questions and requests to UMass Chan dedicated support, who will be responsible for coordinating resolution.
Office Hours are available every Monday from 3pm to 4pm. Drop in during this hour through the following link. As of August 14, Office Hours will only be offered on Mondays (no longer on Wednesdays).
Office Hours are not offered on holidays. Makeup session are usually hosted the following Tuesday. Check back here for times when holidays fall on a Monday.
Meeting ID: 926 8004 9762
What is Concur?
UMass Chan is transitioning to Concur to manage business and travel expenses. Within the Concur Expense module, bank card transactions and out-of-pocket purchases can be submitted with receipts for reimbursement through an expense report. The Concur Request module allows users to submit requests for Pre-Travel Authorization as well as Prior-Approval and Expense Exceptions for items out of policy.
Concur will replace Terra Dotta, PeopleSoft Expense Module submission for out-of-pocket reimbursement and the current bankcard process for submitting documentation via Buyways and allocation of expenses in PeopleSoft.
The new University Travel Policy, University Travel Policy and associated standards, requires all University Travel, both domestic and international, be registered in the University Travel Registry. Please note: failing to register your Travel may impact expense reimbursement eligibility. With our new Concur platform and Healix Travel Registry, University travel must be registered after travel is approved and booked. Please see the section on Before Departure to learn more about how to register your University Travel.
Additional information can be found on the UMass Chan International Travel page
When are UMass Chan users transitioning to Concur?
UMass Chan Employees
Departments will go live in Concur using a phased approach. An employee whose department has transitioned to Concur should follow applicable Concur guidance. Employees in departments that have yet to transition to Concur should follow existing processes and procedures.
- Non-Employees - Non-Employee Expense Reimbursement.
Concur Login and Additional Support
UMass Chan Roles and Responsibilities
UMass Chan Roles and Responsibilities
Concur Resources and Job Aids
The President’s Office webpage T&E Program: Concur Resources and Job Aids contains Concur resources and job aids for:
- General Concur Resources and Troubleshooting
- Travel Booking in Concur
- Expense Report – Including Bank Card and Out-of-Pocket Expenses
- Request – Pre-Travel Authorization, Prior Approval and Exceptions
- Approvals
- Delegates
Note: UMass Chan processes differ from other Campuses in several key areas including creating and submitting a request for pre-travel authorization for domestic and international travel and approval workflow for requests. Please review the UMass Chan specific resources as indicated on the President’s Office webpage.
The Concur Resources and Job Aids also contains links to register for instructor led Concur trainings. Note: UMass Chan users, if possible, should register and attend those courses designed specifically for UMass Chan. The recorded training videos below are Chan specific trainings
The Training Videos below are Chan specific only:
Expense User
Travel Booking
Approver
Other Resources
University Policies
Business and Travel Expenses
Information on Travel Expenses and reimbursements. View the updated business & travel expense policy and standards that outlines allowable/non-allowable expenses, as well as prior approval and documentation requirements. Access Travel & Business Expense Approval Matrices by Campus and State Employee Disclosure Information.
Business and Travel Expense Policy and Standards
Prior Approval and Exception Matrices
Travel Planning and Activities
Information on steps University Travelers must take prior to booking University Travel, while booking University Travel, before they depart for University Travel, and while traveling.