Radiologist Praise from Patient Perspective

Dear Dr. Rosen, 

I wanted to write this letter of appreciation after my recent experience with UMASS radiology. As a radiologist, I usually operate behind the scenes, but after my daughter had a recent fall, we got to experience UMASS radiology as a patient. The check-in process was seamless and safe. Our technologist, Erin Lafond, came out to get us for the exam before we had even finished checking in. She and Kristy LeBeau did an amazing job making my two year old feel comfortable (and still), resulting in beautiful images. Dr. Laurie Sena provided us with a quick and descriptive read, with everything we would need to set up our pediatric orthopedics appointment for her broken wrist. When she talks about that day, she doesn’t mention the fall or all the accompanying tears, but talks about the kind people she met in the department who showered her with Frozen stickers. We had a wonderful experience!

Sincerely, 
Lacey McIntosh and Lena